Reference

Terms That Cover How Your Account Works

These terms set out the rules between you and Hai Bazi when you open an account and use it to deposit via bKash, Nagad, or Rocket.

Account EligibilityWallet & Deposit RulesWithdrawal ConditionsAccount Suspension RightsGoverning Law
Hai Bazi Terms That Cover How Your Account Works
HOW WE HANDLE THIS

How Hai Bazi Manages Account Security and Terms

We take account integrity seriously because a secure wallet is the foundation of a fair platform. When you request a withdrawal, our verification step checks that the receiving wallet — bKash, Nagad, or Rocket — matches the one on record for your account. This isn't a delay tactic; it's a fraud check that protects your balance. Any changes to your registered payment method require identity confirmation before they take effect.

Account Security

Your login is protected by OTP verification on each new device. If we detect a login from an unrecognised location, the session is flagged for review before access is granted.

Data Handling

We hold your account data only as long as required for operational and legal purposes. You can request a summary of what we hold by contacting support with your account ID.

Terms Updates

When these terms change, we notify you via the email on your account before the new version takes effect. Continuing to use your account after that date means you accept the updated terms.

Dispute Process

If you disagree with an account decision — a suspended session, a declined withdrawal — raise it through live chat first. Unresolved disputes escalate to our formal review process within seven days.

TERMS HELP CHANNELS

Questions About These Terms

If something in these terms is unclear — a withdrawal condition, an account restriction, or how a specific rule applies to your bKash or Nagad transaction — our support team is the right place to ask. Reach out through any of the channels below and we'll point you to the relevant clause or walk you through the account step involved.

Team online

Live Chat

Start a chat from the account menu. For terms queries, mention the specific section or transaction type so we can pull up the right detail quickly.

Email Support

Write to our support address with your account ID and a description of the terms question. We respond to policy queries with a specific reference to the relevant clause.

Help Centre

Our help centre has a dedicated section for account rules, deposit conditions, and withdrawal terms — searchable by topic and updated when terms change.

Common Questions About These Terms

These are the questions we get most often about how the terms apply to everyday account activity — deposits, withdrawals, account access, and what happens if something goes wrong.

Access and the terms that govern it depend on your local law and eligible region. These terms do not override any local legal restriction on participation in your specific area.

No. One account per person is a firm rule under these terms. Duplicate accounts are flagged automatically and may be closed, with balances subject to review before any release.

Contact support with your bKash transaction ID and the amount sent. We cross-reference payment records and resolve confirmed discrepancies within the timeframe stated in our support policy.

Send a request through email support with your account ID. We'll confirm what data we hold and provide a summary in line with our data retention policy and applicable law.

We notify you by email before any material change takes effect. Minor clarifications may be updated without advance notice, but we mark the version date so you can see what changed.

Suspicious login activity, duplicate accounts, or transactions that fail our fraud checks can trigger a temporary suspension. We contact you by email and walk through the review process with you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.